inner herohero-mediumhero-small

‹ Back
Thomas F. O'Toole

Thomas F. O'Toole


Mr. O’Toole has served as a director of the Corporation since May 2017. Since May 2020, he has held the positon of Associate Dean of Executive Education and Clinical Professor of Marketing, at the Kellogg School of Management of Northwestern University. From September 2018 he held the position of Executive Director of the Program for Data Analytics and Clinical Professor of Marketing at the Kellogg. He held the position of Senior Fellow and Clinical Professor of Marketing at Kellogg from November 2016 to September 2018. He has also served as a Senior Advisor to McKinsey & Company since January 2017.

Mr. O’Toole served as Chief Marketing Officer and Senior Vice President of United Airlines from January 2015 to December 2016, and President of MileagePlus Holdings, LLC from April 2012 to December 2016, of United Continental Airlines, Inc., a global air carrier. Mr. O’Toole joined United Airlines in 2010, serving as Senior Vice President, Marketing and Loyalty from 2012 to 2015, Chief Operating Officer of Mileage Plus Holdings, LLC from 2010 to 2012 and Chief Marketing Officer in 2010. At United Airlines, he was responsible for brand development, marketing, ancillary revenue, ecommerce, digital channels, loyalty, co-brand credit cards, customer data analytics and related functions. Prior to that, he served as an advisor with Diamond Management & Technology Consultants, a management and technology consulting firm, from 2009 to 2010. Mr. O’Toole served in various positions of increasing responsibility at Hyatt Hotels Corporation from 1995 to 2008, including as Chief Marketing Officer and Chief Information Officer from 2006 to 2008. Mr. O’Toole serves on the board of Allianet Energy Corporation. Mr. O’Toole previously served on the boards of Pegasus Solutions, LLC and LSC Communications, LLC.

Mr. O’Toole’s extensive travel and lodging industry, revenue strategy, distribution, customer data analytics, customer loyalty, branding, information systems, hospitality and marketing experience in C-level positions brings to the Board a broad and deep understanding of the commercial, operational and strategic imperatives of running a large scale corporation in the travel industry and hospitality category.